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Support

We read every message. If you're running into something — a bug, a missing feature, a question about your data — we'd love to hear about it.

How to reach us

The fastest way is our contact form, or you can email us directly at [email protected].

We aim to respond within one business day (US Eastern time, Monday–Friday). Weekend messages get answered Monday morning.

Frequently asked questions

How do I invite a family member?
Open the More tab, tap Family, then Invite family member. Enter their email address. They'll receive a link that opens Famaloo (if they already have it installed) or prompts them to download it. Once they accept, you'll share grocery lists, meal plans, and medication schedules.
My medication reminder didn't fire. What happened?

Check three things:

  1. Notification permission: iOS Settings → Famaloo → Notifications. Make sure "Allow Notifications" is on.
  2. Focus mode: iOS Focus modes can silence Famaloo. Either whitelist Famaloo inside the Focus or disable Focus.
  3. Reminder time: Open the medication and confirm the schedule. If you changed timezone recently, re-save the reminder to refresh it for the new zone.

If reminders still miss, send us a message with the medication's name, expected fire time, and the time you were expecting it — we can reproduce and fix.

How do I delete my account?
In the app: More → Profile → Delete Account. You'll type the word DELETE to confirm, then a native dialog appears for final confirmation. Your account and all family data you solely own are removed immediately; data in shared family groups is transferred to the remaining family admin.

If you can't sign in but still want your account deleted, email us and we'll handle it manually.

Is my family's data private?
Yes. Family data is only visible to the members you explicitly invite. We don't sell data, don't show ads, and don't use third-party analytics. Details in our Privacy Policy and Cookie Policy.
Does Famaloo work offline?
Partially. You can browse and edit your grocery list, meal plans, and medication schedule offline. Changes sync to the rest of your family when you come back online. Adding a new family member or accepting an invite needs an active connection.
I found a bug. How do I report it?
Send us a message via the contact form with:
  • What you were doing (step-by-step helps)
  • What you expected to happen vs what actually happened
  • Your device + iOS or Android version
  • A screenshot or short screen recording if it's visual

Crash reports reach us automatically — we can usually match your message to a crash in our logs.

Can kids use Famaloo?
Famaloo is designed for adults (18+) to coordinate family life. Children can have profiles inside a family group — created and managed by an adult family member — but they don't log in on their own or interact with the app directly.

Other useful links

Still stuck? Contact us. We read every message.